Refund and Return
30 Days Money-Back and 18-Month Worry-Free Guarantee
You may return your undamaged product with all accessories and original packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, you should pay for the return shipping costs. If the reason for return is quality-related, we will be responsible for the return shipping costs.
How does customer claim the refund and return?
Step1. Please offer your order number from LITOM official website or Amazon you bought the products.
Step2. Describe the problems, or upload some images about the problem, send the issues you claim to support@litom.com
Step3. Our support team will reply the issue and offer solutions within 24 hours.
Step4. If you are not completely satisfied with our products and need to return the products, please note the followings
Buyer must provide sufficient proof of purchase
The defective item’s serial number and/or visible proof depicting the defect are required.
It might be necessary to return an item for quality inspection
Step5. Offer your tracking number to support@litom.com and the refund will be arranged to your Amazon Account within 24 hours.
You may return your undamaged product with all accessories and original packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, you should pay for the return shipping costs. If the reason for return is quality-related, we will be responsible for the return shipping costs.
How does customer claim the refund and return?
Step1. Please offer your order number from LITOM official website or Amazon you bought the products.
Step2. Describe the problems, or upload some images about the problem, send the issues you claim to support@litom.com
Step3. Our support team will reply the issue and offer solutions within 24 hours.
Step4. If you are not completely satisfied with our products and need to return the products, please note the followings
Buyer must provide sufficient proof of purchase
The defective item’s serial number and/or visible proof depicting the defect are required.
It might be necessary to return an item for quality inspection
Step5. Offer your tracking number to support@litom.com and the refund will be arranged to your Amazon Account within 24 hours.
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