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LITOM Product Registration

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WARRANTY & REFUND

Register your products to extend warranty to 24 months.

1.Free Warranty Extension: In addition to our regular 12-month warranty, LITOM members can extend the warranty on their LITOM products to 24 months.

2.Submit your order ID to your LITOM account to get warranty extended. You can view warranty status of all your products in your account – My Product.

3.If you bought your product from the LITOM website, you are already granted a 24-month warranty; no extension is needed. Note: Warranty extension is not valid for used goods.

How to make a warranty claim?

After registering with your order ID, you can make a warranty claim at My Product. Click the Warranty Claim button and submit a ticket at the pop-up. You’ll get response in one business day.

Write the RMA number on the shipping label on the outside of the package.
RMA numbers should be clearly displayed on the return shipping label of any package being returned to LITOM. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.

Process for Returning Merchandise

Obtain a Return Merchandise Authorization (RMA) Number:
All returns must have an RMA number for processing. Contact your reseller or email support@litom.com for assistance.

Warranty Timeline

Item

Limited Warranty

Extension Warranty

All LITOM Product

12 months

Note: for reference only. Warranty periods differ according to the model.

30 Day Money-Back Guarantee for Any Reason

You may return your undamaged product with all accessories and original packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, you should pay for the return shipping costs. If the reason for return is quality-related, we will be responsible for the return shipping costs.

How does customer claim the refund and return?

Step1. Please offer your order number.

Step2. Describe the problems, or upload some images about the problem, send the issues you claim to support@litom.com

Step3. Our support team will reply the issue and offer solutions within 24 hours.

Step4. If you are not completely satisfied with our products and need to return the products, please note the followings:

Buyer must provide sufficient proof of purchase

The defective item’s serial number and/or visible proof depicting the defect are required

It may be necessary to return an item for quality inspection

Step5. Offer your tracking number to support@litom.com and the refund will be arranged within 24 hours.

Limited Warranty Details: For Quality issues only

Is extended warranty available?

Yes, but not for refurbished or used items

Unauthorized returns

Not accepted

For what reason is an RMA accepted?

Product quality only

Is an RMA accepted for a replacement or refund?

Yes

When does the warranty start?

The date the item was purchased

How long is the RMA claim time?

Within the warranty time

Troubleshooting results?

Yes

Do I need SN / pictures / video?

SN or visible proof depicting the defect are required

Return needed?

Warranty can be processed without returns in certain cases, at the discretion of LITOM

Should I keep all the accessories in case of a return?

Including, but not limited to

Should I mark the RMA no. on the outgoing package?

Yes

Will I receive refunds for delivery costs?

Yes

Who pays the shipping fee for shipping back the unauthorized return package?

The customer

Does a return require the original packaging?

Yes

Does the warranty apply overseas? - customer brought it there

Limited warranty is restricted to the country of purchase

Does the warranty overseas? - we shipped it there

Limited warranty is restricted to the country of purchase

Is there warranty for free products?

Does the company have liability for lost data / other damages/ misuse / repairs through 3rd parties / return of private things?

Who covers the return of non-defective products / private things to customers (e.g. accidental returns)?

The customer

What does this warranty cover?

During the warranty period, if the original manufacture of the material or workmanship of the product is deemed to be defective, LITOM will (at its sole option) replace the product at no charge with the same or comparable product. Products and parts replaced under this warranty become the property of LITOM and are not returned to you. If products and/or parts require service after the warranty period expires, you must pay all labor and parts charges. Warranty coverage terminates if you sell or otherwise transfer the product.

What does the warranty not cover?

This warranty does not cover:
>Improper use or installation
>Cosmetic damage
>Damage due to acts of nature. For example: lightning strikes, tornadoes and similar
>Accidents
>Misuse
>Negligence
>Commercial use
>Modifications to any part of the product, including the antenna
>Connection to an incorrect voltage supply
>Attempted repair by anyone other than an authorized facility

LITOM will service and not replace:

> Products sold ‘as is’ or with all faults declared
> Consumables, such as fuses or batteries
> Products where the factory applied serial number has been altered or removed

Repair replacement as provided under this warranty is your exclusive remedy. LITOM shall not be liable for any incidental or consequential damages for the breach of any express or implied warranty on this product, including, but not limited to: lost data, loss of use of your product, lost business or lost profits. LITOM products makes no other express warranties with respect to the product, all express and implied warranties for the product include but not limited to: any implied warranties of and conditions of merchantability and fitness for a particular purpose, are limited in duration to the warranty period set forth above and no warranties, whether express or implied, will apply after the warranty period. Some states, provinces and jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.

Product Warranty Support

For customer service please contact: support@litom.com
LITOM is a trademark Registered in some countries. All other products and brand names are trademarks of their respective owners.